We Value Your Feedback

At Care4Ever, we are committed to delivering the best care and support to participants and their families. Your feedback, whether a suggestion or complaint, is valuable in helping us improve our services and ensure we continue to meet your expectations and needs.

We believe that every voice matters, and we encourage you to share your thoughts with us. Whether you’ve had a great experience with our team or you feel there’s something we could do better, we want to hear from you.

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Your Feedback Helps Us Improve

Your thoughts and experiences shape the way we deliver our services. By sharing your feedback, you help us:
  • Improve the quality of care we provide.
  • Recognise and appreciate our dedicated support staff.
  • Identify areas where we can do better.
  • Ensure our services meet your expectations and needs.
Whether it’s a complaint, suggestion, or compliment, we take every feedback seriously.

How to Submit Your Complaint or Feedback

We’ve made it simple and accessible for you to share your complaint or suggestion in a way that suits you best. You can provide feedback in the following ways:

  • Feedback form: Fill out the form below to submit your feedback or complaint
  • Call us: Speak to our friendly team at 0412 642 030 or 03 7071 3078
  • Email us: Send your feedback to info@care4ever.com.au
We respect your privacy, and all complaints are handled with confidentiality and professionalism.

Need Help?

Talk to one of our care advisors

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    Assistance to Leave Feedback

    If you require an interpreter to leave your feedback, we are happy to help. You can either submit this form with your contact details, phone us on 0412642030, email us at info@care4ever.com.au, or contact your Care Manager. Alternatively translation services are available through the governement Translating and Interpreting Service.

    If you require assistance to leave your feedback, we are happy to help. You can either phone us on 0412642030, email us at info@care4ever.com.au, or contact your Care Manager to submit this form on your behalf. Is these option are not suitable, alternatively you can contact an advocate either through the Older Persons Advocacy Network or for NDIS participants through the Dept of Social Services.

    About You

    Note: We respect your right to remain anonymous and will do our best to respond to your feedback. We need to let you know that by remaining anonymous it may limit our capability to follow through with a resolution.

    Contact Details

    Street Address (Optional)

    Feedback on behalf of someone else

    Person's Street Address (Optional)

    Your Feedback

    What Happens After You Submit Feedback?

    Compliments

    We pass on positive feedback to our team.

    Suggestions

    We review your ideas and look for ways to implement changes.

    Complaints

    We take all complaints seriously, investigate them thoroughly, and respond in a fair and timely manner.

    We will keep you updated on any actions we take in response to your feedback on the contact details provided by you.

    At Care4Ever, we believe that everyone deserves to live a fulfilling, independent, and happy life, regardless of their abilities.

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